Section 01 Introduction & Scope
ag66 is an online betting and gaming platform that provides services to users in Bangladesh. We take the personal privacy of our users very seriously. This privacy policy ("Policy") describes how ag66 collects personal information, how that information is used, with whom it is shared, and how it is kept secure.
This policy applies to the ag66 website, mobile version, and all our digital services. If you do not agree with any term of this policy, please refrain from using our platform.
Section 02 Information We Collect
Various types of personal information are collected as needed to operate the ag66 platform. The purpose of data collection is always specific, clear, and legitimate.
2.1 Information You Provide Directly
The information you provide to us yourself includes:
- Full name and date of birth (for age verification — for users aged 21 and above only)
- Mobile phone number and email address
- Financial transaction details — such as bKash, Nagad, Rocket, Upay, or bank account information (only the portion necessary to verify transactions)
- Documents required for identity verification (national ID card or equivalent)
- Information you provide when contacting customer support
2.2 Automatically Collected Information
When you use our platform, certain technical information is collected automatically:
- IP address and device identification information
- Browser type, operating system, and device model
- Login time, session duration, and usage patterns
- Information collected through cookies and similar tracking technologies
- Information about which pages you visited and which links you clicked
Section 03 Purposes of Using Your Information
ag66 uses your personal information only for the following specific purposes:
- Account management: completing the registration process, verifying identity, and keeping accounts secure.
- Processing financial transactions: completing deposits and withdrawals and preventing fraud.
- Providing customer support: resolving your questions and issues and offering assistance.
- Platform improvement: analysing user experience and improving service quality.
- Security and compliance: complying with applicable regulations and preventing fraud and illegal activity.
- Communications: sending important service updates, security alerts, and transaction-related notifications.
- Responsible gaming: monitoring your gaming behaviour and providing support where needed.
Section 04 Information Sharing & Third Parties
ag66 does not sell or lease your personal information to any third party for commercial purposes. However, information may be shared in a limited way in the following circumstances:
4.1 Service Providers
Some trusted third-party services are used to manage our technical infrastructure, payment processing, and customer support. These providers may only use the information necessary to complete their specific service, and they work with us under strict confidentiality agreements.
4.2 Legal Obligations
Required information may be disclosed in response to a court order, legal investigation, or a legitimate request from a regulatory authority. In such cases we will always comply with applicable law.
4.3 Fraud Prevention
Relevant information may be shared with appropriate authorities for the purpose of preventing fraud, money laundering, or other illegal activity.
Section 05 Data Protection & Security
ag66 applies industry-standard security measures to protect your personal information. Key features of our security framework:
- SSL Encryption: all data transmitted between your browser and our servers is secured through SSL encryption.
- Data Encryption: sensitive information is stored in encrypted format.
- Access Controls: only authorised staff may access limited information for specific needs.
- Regular Security Audits: our systems are regularly tested for security vulnerabilities.
- Server Protection: firewalls, intrusion detection systems, and round-the-clock monitoring.
Please note that no method of transmitting information over the internet or storing it digitally can be guaranteed to be 100% secure. We make every effort to ensure the highest level of protection, but absolute data security cannot be guaranteed.
Section 06 Cookie Policy
The ag66 website uses cookies and similar technologies. Cookies are small data files stored on your device.
6.1 Essential Cookies
These cookies are necessary for the core functionality of the website — such as maintaining login sessions, security verification, and saving your preferences. Disabling them may prevent the site from working properly.
6.2 Functional Cookies
These cookies help improve your experience on the platform — such as remembering language preferences and login details, and providing personalised services.
6.3 Analytics Cookies
These cookies help us understand how users interact with our platform so we can improve service quality. Data collected from these cookies is analysed in aggregate and is not used to identify any individual.
You can control or reject cookies by changing your browser settings, though this may affect some platform functionality.
Section 07 Data Retention Period
ag66 retains your personal information only for as long as necessary to fulfil the purposes described in this policy or as required by applicable law.
- Active account data: retained for as long as the account remains active.
- Transaction records: financial transaction history is kept for a specified period in accordance with applicable legal requirements.
- After account closure: some information may be retained even after an account is closed or deactivated to meet legal and regulatory obligations.
- Communication history: records of customer support communications are kept for a defined period to ensure service quality.
Once the retention period ends, data is securely deleted or anonymised.
Section 08 Your Rights
As a user of ag66, you have the following rights regarding your personal information:
- Right to access: you may request to know what information we hold about you.
- Right to correction: you may request correction of inaccurate or incomplete information in your account.
- Right to deletion: in certain circumstances you may request that your information be deleted, though some data may be required to be retained due to legal obligations.
- Right to object to processing: you may object to the use of your information for specific purposes.
- Right to data portability: you may request a copy of your information in a structured, commonly usable format.
To exercise these rights, please contact our support team. We will make every effort to respond to your request within a reasonable time in compliance with legal requirements.
Section 09 Protection of Minors' Information
The ag66 platform is intended for users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we become aware that information from a person under the age of 21 has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.
If you believe that information from a person under the age of 21 is present in our system, please contact us immediately at [email protected].
Section 10 International Data Transfers
As ag66 is an international platform, your information may be processed or stored on servers located in various countries. For such transfers, we ensure that:
- The receiving party has appropriate protection measures in place.
- Applicable data protection laws and standards are complied with.
- Data transfer agreements are consistent with the terms of this policy.
Section 11 Third-Party Links & Services
If our platform contains links to third-party websites, those sites have their own privacy policies for which ag66 is not responsible. If you use third-party payment services (such as the bKash or Nagad apps), the privacy policy of that service applies separately.
Section 12 Policy Changes & Updates
ag66 reserves the right to change or update this privacy policy from time to time. For any significant changes:
- The "Last Updated" date at the top of this page will be changed.
- Registered users may be notified by email.
- A notice may be displayed on the platform.
If you continue to use the platform after a change, you will be considered to have agreed to the updated policy. It is therefore recommended that you review this policy regularly.